Refund policy

RETURN & REFUND POLICY

Returns
We want you to love your furniture. If you're not fully satisfied, you may return most items within 30 days of delivery.

To be eligible for a return, your item must be:
- In new, unused condition, without signs of wear or assembly damage
- In its original packaging with all parts, hardware and manuals included
- Accompanied by your order number

To start a return, email us at support@ardenfurnitures.com with your order number and the reason for the return. We will respond within 1–2 business days with return instructions and the return address. Please do not ship items back without contacting us first.

Return shipping
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. For large items that ship by freight, we can arrange the return pickup and deduct the freight cost from your refund.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time for the refund to appear on your statement.

Damaged, defective or incorrect items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us within 48 hours of delivery at support@ardenfurnitures.com with photos of the product and packaging. We will make it right at no cost to you — with a replacement part, a full replacement or a full refund.

For freight deliveries, please note any visible damage on the delivery receipt before signing.

Non-returnable items
- Items marked as clearance or final sale
- Items that have been assembled, modified or used
- Gift cards

Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.

Warranty
All products are covered by a 1-year warranty against manufacturing defects, effective from the delivery date. The warranty covers structural and manufacturing faults under normal residential or commercial use; it does not cover normal wear, misuse, improper assembly or accidental damage. To file a warranty claim, contact support@ardenfurnitures.com with your order number and photos of the issue.